About the company
TouchPlus Technologies Ltd, a member of the Navi Group, provides IT services and solutions to over 450 customers in retail across Ireland. We provide web, mobile, IT infrastructure, EPOS and thirdparty systems to our customers with a wide focus on various technologies and delivery models. We have multiple exciting active IT projects now and for the foreseeable future with our growing customer base.
The Role
We are seeking an experienced QA Lead Engineer to lead and elevate our quality assurance function. You will be responsible for leading and mentoring a team of 4 near-shore QA engineers, building a strong and scalable QA process, and ensuring that product quality meets the high standards expected by our customers.
The QA Lead Engineer will play a critical role in shaping how quality is embedded throughout the software development lifecycle. You will be an advocate for shift-left testing, collaborating with developers and business analysts to ensure that new features are designed for completeness, testability, and maintainability.
You will also champion automation-first practices, embedding end-to-end, acceptance, and regression testing into our CI/CD pipelines to improve reliability and reduce defect escape rates. This is a leadership role that is both strategic and hands-on, balancing process ownership with technical contribution.
Essential requirements of the role
• 5+ years’ experience in Quality Assurance, with at least 2 years in a team lead or manager role.
• Strong background in both manual and automated testing methodologies.
• Hands-on experience with test automation frameworks (e.g. Cypress, Playwright, Selenium, JUnit, PyTest) and CI/CD tools (e.g. Jenkins, GitHub Actions, GitLab CI).
• Experience in testing APIs, microservices, and UI components in distributed systems.
• Strong understanding of Agile methodologies (Scrum, Kanban) and QA’s role within them.
• Familiarity with test strategy, test case design, and test management tools.
• Proven ability to establish QA standards, metrics, and governance processes.
• Excellent leadership and communication skills, with the ability to influence and collaborate with cross-functional teams.
Key responsibilities
1. QA Leadership & Team Management
• Lead, mentor, and develop a team of 4 QA engineers (manual and automation).
• Define and evolve QA strategy, standards, and processes across the product organisation.
• Act as a quality advocate with stakeholders across engineering, product, and delivery.
2. Shift-Left Quality
• Engage in feature definition to ensure requirements are complete, testable, and measurable.
• Collaborate with developers to ensure features include hooks and instrumentation to support automated testing at multiple layers.
• Drive adoption of testing practices earlier in the development cycle.
3. Automation & CI/CD Enablement
• Expand and maintain automated test coverage (unit, integration, acceptance, end-to-end).
• Embed automated tests into CI/CD pipelines as release gates.
• Ensure reliability of test suites and reduce fragility in automated testing.
4. Test Process Improvement
• Audit current testing, and formalise into structured, documented regression suites.
• Organise and maintain a test documentation library (test cases, acceptance criteria, coverage maps).
• Promote automation-first principles for regression and repeatable tests.
5. Quality Metrics & Reporting
• Define, track, and report on QA KPIs such as defect escape rates, automation coverage, bug backlog health, and SLA compliance.
• Use data to continuously improve QA efficiency and product quality.
6. Collaboration & Continuous Improvement
• Work closely with Project and Delivery Managers to align QA activities with business priorities.
• Partner with DevOps engineers to improve test environments, monitoring, and CI/CD reliability.
• Drive a culture of continuous improvement and learning from defects, incidents, and retrospectives.